According to SecurityInfoWatch, fast, reliable response is a key purchasing factor for 87% of security system owners. However, despite the promise of safety, many current solutions fall short of ensuring truly speedy and effective emergency response.
Users expect immediate action, whether an alert is triggered from a smartphone or a security dashboard. But, because emergency monitoring and response aren't closed-loop systems, gaps in communication can lead to delays and unpredictable outcomes — especially given the limitations of the outdated 911 infrastructure.
When security providers fail to meet expectations, customers won’t hesitate to switch. In fact, over 50% will move to a competitor after just one bad experience.
The 2025 Report: The Future of Emergency Response and Monitoring, highlights the trends reshaping emergency response and explores how collaboration and innovation are enabling security providers to meet the evolving demands of the industry.
Key insights include:
As public systems struggle to keep pace, a connected safety ecosystem is emerging — one that leverages cloud-based security solutions, advanced data analytics, and remote, plug-and-play professional monitoring services. Our report demonstrates how these components work together to streamline every stage of emergency response — from alarm detection to threat resolution.
By partnering with providers of video verification, AI-driven monitoring, and intelligent human response solutions, security companies can reduce false alarms, provide critical incident context, and help emergency responders react faster and more effectively. This forward-looking approach helps security providers meet — and exceed — customer expectations in today’s complex safety landscape.
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