Noonlight Powered Video Alarms vs. Standard Alarm Monitoring

Solink Video Alarms, Powered By Noonlight Monitoring, Were Put To The Test Against Standard Alarm Monitoring

Sean Kelly

June 7, 2023

Eye on Your Brand performed an unsolicited comparison of Solink, a Noonlight powered video alarm service, with a popular standard alarm service for a client. The client was looking to compare their current security provider to Solink’s and assess the return on investment between the two solutions. Here’s an overview of the results and why Eye on Your Brand concluded that the Noonlight powered solution is the clear winner.

Experiment Setup

The experiment took place over 45 days in a national restaurant group that has experienced higher-than-average false alarms through standard alarm panel monitoring. Neither of the companies were made aware of the experiment as their systems ran side-by-side at the following locations:

Solink Video Alarm Monitoring

Solink Video Alarms were installed at each location as part of a video roll-out. Video coverage varied at each location with basic coverage at entrance points and common areas at most locations. The alarm areas were masked off on the Solink portal with a point of contact provided, if needed.

Standard Alarm Panel Monitoring

Door and motion sensor points were present, and managed by a national fire and burglary monitoring company. Alarm codes are issued to employees and vendors, and a call tree is utilized for all alarms. If no answer, police are dispatched for alarms.

Parameters

1. All locations have after-hour deliveries or third-party vendors accessing the site.
2. Both Solink and standard panel alarms were set to automatically arm and disarm on the same schedule.

Alarm Comparison Results by Location

Solink Video Alarms

Events Detected

False Alarms Filtered

False Dispatches

Corporate Support Center

Location A: NYC

Location B: Connecticut

Location C: Florida

Location D: Texas

Location E: NYC

Location F: California

Location G: Illinois

Location H: California

Total

Standard Panel Alarms

Events Detected

False Alarms Filtered

False Dispatches

Corporate Support Center

Location A: NYC

Location B: Connecticut

Location C: Florida

Location D: Texas

Location E: NYC

Location F: California

Location G: Illinois

Location H: California

Total

Alarm Comparison

The following chart demonstrates total events each system detected by trigger, how many of those events were filtered by the system as false alarms, and how many times police were falsely dispatched due to the system's failure to filter false alarms.

Solink Alarm Trigger

Events Detected

False Alarms Filtered

False Dispatches

System Error

Technical

Alarm Panel Dropped Code

Suspicious Activity

2^*

Other

Total

Standard Panel Alarm Trigger

Events Detected

False Alarms Filtered

False Dispatches

System Error

Technical

Alarm Panel Dropped Code

Suspicious Activity

Other

Total

*one event triggered by suspicious activity was not a false alarm and police were immediately dispatched by Noonlight.

Noonlight Powered Video Alarms

Learn how Noonlight can turn your camera system into a complete video alarms solution

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Why Solink and Noonlight Come Out On Top

False Alarm Reduction and No False Alarm Fees

The Standard Alarm Panel dispatched the police on 88% of their false alarms, all resulting in false alarm fines ranging from $75 to $325 per alarm. From the 25 false alarms, over 96 calls were made to the account admins after hours. Due to historically excessive false alarm calls from this company, the admins rarely answer these calls to verify or cancel the alarms.
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With Noonlight, Solink did not dispatch or call the account admins on any of the false alarms resulting in $0 in false alarm fees. Out of 36 alarm verification events, only 3 calls were made. Two calls were due to a heat notification light for an IT server room, which was immediately inspected by necessary personnel. The last call was for a real emergency where an unauthorized person was attempting to enter a location being monitored for the experiment, the Corporate Support Center.

Faster Dispatch

Police were dispatched on one Solink alarm when an unknown person was seen trying to enter the Corporate Support Center at multiple doors. A Noonlight agent reviewed these alarms and immediately dispatched police to the location, sharing the video with first responders via Noonlight's SendPolice platform. Due to video confirmation being added to the 911 call, the police can prioritize the alarm as a confirmed emergency and quickly dispatch help. Noonlight and Solink also notified the location managers on the account of the emergency via SMS.

Critical Messages Only

Verified Video Shared with First Responders

By the time the Standard Alarm Panel could have registered this alarm, which would be when the intruder gained access to the building, the police were already on-site thanks to Solink and Noonlight’s response.

Key Takeaways

Noonlight Video Verification and Monitoring can be leveraged to:

Reduce police dispatches on false alarms

Reduce false alarm fines

Reduce after-hour phone calls to hardworking location managers

Strengthen the safety and security of the location for both employees and customers

Noonlight partners with commercial security companies, like Solink, turning security cameras into a complete video monitoring solution with just a few lines of code. We leverage our industry knowledge to help our partners create a security system that increases system use, account retention, and ROI - all while keeping end users and properties safe, 24/7.

Learn how Noonlight can turn your camera system into a complete video alarms solution

TALK TO A SOLUTION ENGINEER