A lot of security companies struggle with the false alarm conundrum: false alarms comprise a vast majority of burglar alarms, and at the same time they’re a threat to the overall customer experience. Almost half of security system owners say they deal with too many false alarms.
Police charge hefty fines for false alarm dispatches (upwards of $300 for every single false alarm dispatch) mostly because burglar alarms take up to 20% of all police calls and they simply can’t afford to be wasting time on non-issues. Who can blame them?
But what’s worse, your customers are the ones who get hit with the bill. You can be sure they won’t be happy with it, considering they entrust you as the expert in security systems.
The question security companies should be asking is, “how do I stop false alarms before they become a problem for my customers?”
Any way you cut it, solving the false alarms conundrum is the key to long-term success for security companies. Whether your company’s expertise is in sensor monitoring or video surveillance systems, there are professional monitoring solutions, like Noonlight, that can help elevate your security systems to mitigate false alarms and stop them without having to annoy your customers with a bunch of unnecessary calls and texts.
Read on to learn more about false alarms, and how Noonlight exists as the powerful intermediary between alarm events and dispatching first responders, ultimately reducing false alarm events for your customers, while preventing false alarm dispatches for first responders.
It’s true: 94-99% of burglar alarms are false alarms, and false alarms have the potential to put a tremendous burden on both law enforcement (by wasting their time on non-events), and property owners, who have to pay the associated fines.
What’s more is that the law enforcement ecosystem is changing: there’s a trend toward fewer police resources, smaller budgets, which distills into more work for officers who have less time to deal with false alarms.
Police officers simply cannot give high-priority responses for traditional alarm systems with the overwhelming number of false alarms being triggered by them.
Also, certain cities and jurisdictions require alarm verification for police dispatch. That means in certain places across the US, police will not respond to alarms unless they are verified by public safety answering points (PSAPs).
That’s where professional monitoring solutions come into play. As police work down their list from higher-priority to lower-priority action items, traditional alarm events get booted to the bottom of the list. The result? Well… it takes a really long time for them to respond.
Salt Lake City dove deep into the false alarm problem. They discovered that false alarms cost the city almost $500,000 in 2000. On top of that, response times were bleak. The average response time was 40 minutes, but some took as long as 2.5 hours.
Imagine how much damage can be done to people and properties in 2.5 hours, let alone 40 minutes. It would be nearly impossible to catch a criminal with that meager response time unless they left a letter behind that included their picture and details of their personal information.
The growing trend for states, cities, and jurisdictions around the country is to require verification for real emergencies before police or other first responders are dispatched, and some areas are even increasing fines for false alarms.
Alarm verification can be game changing for security companies and their customers. It’s worth noting that 95% of Noonlight agents respond to alarm events within a 10 second time frame.
This is how it works:
The result of alarm verification may be higher-priority emergency responses, where first responders arrive on the scene sooner to potentially reduce property damage and/or theft and apprehend criminals.
Download the case study: Noonlight customer eliminates 100% of false alarms
Professional monitoring and emergency response capabilities are the future of home security and commercial security. Is your security company prepared? Learn how Noonlight can help expand your product offerings to provide your customers with convenience and the genuine peace of mind that comes with the knowledge that their homes and businesses are better protected. Visit our website and get in touch today!